How we handle your personal data

Who is responsible for your data

Chitwan Safari operates the website chitwansafari.com and is responsible for the personal data described here. Questions about this policy can be sent to [email protected] or through our contact page. Answers to general booking questions are on our FAQ page.

What data we collect

Why we use your data and on what basis

We don’t sell your personal data, and we don’t use it for automated decisions that significantly affect you.

Who we share your data with

We share only what is needed for each purpose. That includes nature guides, lodges and transport providers who deliver your trip, and park authorities where permits require traveler details. We also use service providers for email, website hosting and payments.

Each provider may only use your data to provide its service to us. We may also disclose data where the law requires it or to protect the safety of travelers.

International transfers

Your trip takes place in Nepal, so booking details are shared with providers there. Some of our service providers, such as email and payment providers, may process data in other countries. Where data leaves your country, we rely on the safeguards those providers offer, such as standard contractual clauses where applicable.

How long we keep your data

• Booking and payment records: as long as accounting and tax rules require.
• Enquiries that don’t lead to a booking: usually deleted within 24 months.
• Account data: until you delete your account or ask us to remove it.
• Technical logs: kept for a short period for security, then deleted.

Cookies

We use essential cookies to keep you signed in and to make booking work; the site cannot run properly without them. If analytics cookies are used, they are optional, and where consent is required we ask before setting them. You can also block or delete cookies in your browser settings.

Your rights

Depending on where you live, you may have the right to access your data, correct it, delete it, restrict or object to how we use it, receive a copy in a portable format and withdraw consent. To use any of these rights, email [email protected]. We may need to confirm your identity first.

If you are unhappy with how we handled your data, please tell us first so we can try to fix it. You may also complain to the data protection authority where you live.

Security and changes to this policy

We use reasonable technical and organizational measures to protect your data, including encrypted connections and limited staff access. No online service is completely secure, so please use a strong, unique password for your account.

We may update this policy when our services or the law change. The date of the latest review is shown on this page. For how bookings work, see our terms and conditions and cancellation policy.